Shipping Policy

General Delivery Information

Getting your goods to you safely and swiftly is of utmost importance to us. To ensure the secure delivery of orders to the correct recipients our carriers all require someone to sign for the consignments at the final destination. Please make sure filling correct recipient address information. DO NOT fill in a PO Boxes but having a street address to avoid a potential trip to the Post Office or the package unable to dispatched and cleared, etc.

Know Your Customer (KYC) requirements for non-document shipments to India

Customs clearance of Indian import shipments can only be done once the consignee provides the mandatory documents to establish his identity and address. Consignees should provide the KYC documents as soon as possible upon arrival of the shipment, or before arrival.

Your custom Clear serial number for the shipment to South Korea

As the Korea customs request, we need to add the receiver’s Korean serial number in the parcel, so could you please send us your Korean serial number? If you have no idea about the number, please check it in the Korean customs web: https://unipass.customs.go.kr/csp/index.do

Special 

There's no additional custom tax fee for our thailand Customers

 

Shipping Countries and Transaction Currency

Ovonicshop send with Australia Post for Australian Orders to our Australian customers. Please Note that All Australian items in our store are traded in Australian dollars(AUD).

Ovonicshop send with India standard Post for Indian Orders to our Indian customers. Please Note that All Indian items in our store are traded in Indian Rupees(INR).

Ovonicshop send with Russian Shipping for Indian Orders to our  Russian customers. Please Note that All Indian items in our store are traded in Russia Rupees(RUS).

Ovonicshop send with J-NET Korean Line for Korea Orders to our Korean customers. Please Note that All Korean items in our store are traded in Korea(KR).

Ovonicshop send with Ukraine Line for Indian Orders to our Ukraine customers. Please Note that All Ukraine items in our store are traded in Ukraine(UKR).

Ovonicshop send with Japan Line for Indian Orders to our Japan customers. Please Note that All Ukraine items in our store are traded in Japan(JPN).

Ovonicshop send with New Zealand Line for Indian Orders to our New Zealand customers. Please Note that All New Zealand items in our store are traded in New Zealand(NZL).

Ovonicshop send with Israel Line for Indian Orders to our Israel customers. Please Note that All Israel items in our store are traded in Israel(ISR).

Ovonicshop send with Thailand DHL forThailand Orders to our Thailand customers. Please Note that All Thailand items in our store are traded in Thailand(THA).

Ovonicshop send with Indonesia Ninja for Indonesia Orders to our Indonesia customers. Please Note that All Indonesia items in our store are traded in Indonesia(ID).

Ovonicshop send with East-Malaysia DHL for East-Malaysia Orders to our East-Malaysia customers. Please Note that All East-Malaysia items in our store are traded East-Malaysia(East-MY).

Ovonicshop send with Singapore Line for Singapore Orders to our Singapore customers. Please Note that All Singapore items in our store are traded in Singapore(SG).

Ovonicshop send with West-Malaysia DHL for West-Malaysia Orders to our West-Malaysia customers. Please Note that All West-Malaysia items in our store are traded West-Malaysia(West-MY).

Ovonicshop ships orders from China.

 

Order Dispatch Time

As a general rule, we aim for 2-5 business days turn around from the moment your order has been received to the order being shipped from our warehouse. There are times when this may stretch out to 5 business days but that is generally a case of items being temporarily out of stock or large quantities of orders, etc.

 

Delivery Costs and Times

  • Australia

All Ovonicshop Australian orders that are less than AUD$99 in value will incur a freight charge.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the Australian orders arrive in 8-20 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location.

Note: We do not guarantee delivery times with Auspost shipping method. 

 

  • India

Ovonicshop does not offer free shipping for all Indian orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Depending on Indian Customs Compendium and the order total, Indian customers may be required to pay applicable duties upon receipt of merchandise. Ovonicshop does not responsible for the duty fee.

Most of the Indian orders arrive in 6-8 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location.

Note: We do not guarantee delivery times with India shipping method. Due to restrictions on India shipping logistics, the shipment would be disassembled when the items over 10pcs.

Note: We do not guarantee delivery times with Auspost shipping method. 

 

  • Russia

Ovonicshop offer main free shipping methods including Sino-Russian line

And the six countries packet for all Russia orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the Russia orders arrive in 19-35 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location. 

  • Ukraine

Ovonicshop does not offer free shipping for all Ukraine orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the Ukraine orders arrive in 7-15 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location. 

  • Korea

Ovonicshop offer J-NET Korean Line to ship all Korean orders,and free shipping on orders over AUD$99.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the Korean orders arrive in 7-9 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location.

  • Japan

Ovonicshop offer free shipping on order over AUD$99 for all Japan orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the Japanese orders arrive in 7-15 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location. 

  • Israel

Ovonicshop does not offer free shipping for all Israel orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the Israel orders arrive in 7-15 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location. 

  • New Zealand

Ovonicshop does not offer free shipping for all New Zealand orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the New Zealand orders arrive in 7-15 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location. 

  • Thailand

Ovonicshop offer free shipping on order over AUD$99 for all Thailand orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the Thailand orders arrive in 7-12 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location. 

  • Indonesia

Ovonicshop does not offer free shipping for all Indonesia orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the Indonesia orders arrive in 7-12 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location. 

  • East-Malaysia

Ovonicshop offer free shipping on order over AUD$99 for all East-Malaysia orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the East-Malaysia orders arrive in 7-12 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location. 

  • Singapore

Ovonicshop offer free shipping on order over AUD$99 for all Singapore orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the Singapore orders arrive in 7-12 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location. 

  • West-Malaysia

Ovonicshop offer free shipping on order over AUD$99 for all West-Malaysia orders.

Delivery charges vary with the package sizes and weights. Shipping charges estimated available on the shopping cart to calculate your shipment fee by filling in your State and Zip Code.

Most of the West-Malaysia orders arrive in 7-12 business days after the order dispatched. Delivery time the package takes to reach you obviously depends on your location. 

Note:At present, we only open logistics and distribution in parts of Malaysia. If you have additional regional distribution requirements, please contact us by email:info@ovonicshop.com

 

Consignment Number Notification

All dispatched orders generate email advice automatically which is sent to the email address provided by the customer. If you do not receive any of these emails then please add info@ovonicshop.com to your email programs ‘Friends’ list. This will stop the notification emails from being classified as spam and re-directed to your Junk email folder. You may need to talk with your ISP as they can also accidentally blacklist domains that send a lot of emails.

 

Tracking Online Availability

All our Australia Orders use Australia Post delivery services include tracking so you know exactly where your parcel is and when it's expected to arrive.

Estimated Delivery Time from China to Australia           

 

Zone

Transit

Sydney

8 - 11 Days

NSW

8 - 12 Days

Melbourne

9 - 12 Days

VIC

9 - 13 Days

Brisbane

9 - 12 Days

QLD

10 - 15 Days

SA

10 - 13 Days

WA

11 - 13 Days

TAS

10 - 14 Days

NT

12 - 14 Days

  

All our Indian Orders use India shipping delivery services include tracking so you know exactly where your parcel is and when it's expected to arrive.

Estimated Delivery Time from China to India: 8 - 10 Business Days

 

How To Track Your Order

Australia

If your order is taking longer than expected, or, you want to find out when it will arrive, you can get your tracking/consignment number from your order emails, enter it in and check its progress at http://eretaillogistics.com.au/tracking.php . The ensuing search results should show you the current status of your order, and, it’s a physical location. If your package arrives in Australia, you can also use http://auspost.com.au/track/track.html?id to track your package.

India

If you'd like to check on the progress of your order, you can get your tracking/consignment number from your order emails, enter it in and check its progress at http://www.ecgexpress.com/?en/. The ensuing search results should show you the current status of your order, and, it’s a physical location. When the shipment arrived in India and cleared the customs, you'll be required to complete the duty payment.

 Malaysia

You can track your order shipping information at:http://47.112.6.60:8712/

Special Notice:

Customers in several other countries can basically follow this link for logistics tracking:https://www.17track.net/en.

Ovonicshop will send you emails with tracking updates starting once your parcel is lodged (you can opt out if you wish to not receive any more updates). If you haven't received the email, your parcel may not be lodged yet or your email address is incorrect. If you're unsure, contact us to check.

If your order is severely overdue please get in touch with our Customer Service via email info@ovonicshop.com. You will need to quote your order number in any communication with ovonicshop.  

Lost Boxes

If you feel a box has been lost in transit please contact Ovonicshop within 7 business days with the order or invoice number and a list of the missing items. A track and trace search will be undertaken and inquiries will be made with the corresponding freight company to try and locate the missing box.

 

Missing Parts or Faulty Dispatched

Should you receive merchandise that is missing a part or incorrectly dispatched please contact us. We will ensure that you are sent the part from our stock as appropriate.

 

Missing or Damaged Shipments

To avoid potential damaged or missing item disputes, you need to check the condition of the goods on arrival and ensure that all boxes in your order are present before signing for the parcel.

Please do not sign for boxes with exterior damage. This will immediately invalidate any insurance for ‘Damaged Goods’ and immediately becomes the customer's property in its signed condition. If the box has been delivered without the driver obtaining your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before a refund or replacement can occur.

 

General Return Policy

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package and then discover that it has been damaged, contact us immediately. If possible please take photos of the damaged packages. If we are to put a claim into our freight company a photo provides fairly conclusive proof of where the fault lies. Be sure to save all paperwork and packing material with the damaged goods as the carrier may wish to inspect the consignment before processing the claim. Please do not return ‘damaged in transit’ merchandise yourself. Please contact us and we will make arrangements for the collection of the damaged goods, and, organize replacement product to be shipped to you. Returning the goods yourself could also jeopardize your claim and keep you from receiving credit for the return.

All inquiries and claims for goods should be submitted within 20 working days. If the goods are overdue, the Auspost carrier company will not accept them.

 

x
x