General Refund Policy
Customers may get a full refund of the order before the package is shipping out or the items are out of stock. This will be done within 5 days from the date of refund application.
In some cases refund or replace will not be issued, please see below:
1) The package is not timely receipt and returned to our warehouse. In this case, you can choose your order to be sent out for another time and you will have to bear the postage. Alternatively, you can request a refund. A 15% Restocking Fee may apply in this situation.
2) You filled out the wrong address for pickup.
3) Change order. Change order after payment, If you need to change the information on the order, the fastest way is to contact our customer service. Email: email@example.com. Change order after shipping. A 15% Restocking Fee may apply in this situation.
4) Please check the product Specifications before placing the order. Once the product is shipped, in most cases, we do not support refunds and returns.
General Return Policy
We are trying our best to satisfy your shopping experience on ovonicshop.com and sincerely apologize for any inconvenience or problem you are experiencing.
Lifetime Technical Support under the following conditions and guidelines:
1) The product must have been purchased directly from ovonicshop.com.
2) It is the customer's responsibility to pay for shipping costs for product return unless the returning item is damaged, defective or incorrect Items.
3) Customer MUST contact Ovonicshop Customer Service before sending any item in for return. In order to help us learn your problems better, please provide as much information as possible. We will get back to you soon after receiving your message. Note that ovonicshop.com will not be responsible for any returns without prior notice.
Damaged Package Claims
If you receive an item which appears to be damaged in transit, please inspect and keep the order intact and contact us at firstname.lastname@example.org immediately (within 48 hours of receipt of your package).
Customers with damaged packages can file a claim directly with us. Please keep all original box, packaging material, etc for verification purposes.
In many cases, we will request that the damaged product(s) be shipped back to us for verification. We may also require photos of damaged packages or parts to be taken for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.
If you are a potential customer (haven't purchased our products yet) or just want to make a suggestion, please contact our official email: email@example.com.